Effective Technical Support and Procurement is essential to provide a proper foundation for any school’s eLearning vision. A best practice approach is highly recommended and the Framework for ICT Technical Support has been developed to be just that.

What is FITS?

  • FITS is a best practice framework for ICT technical support management in schools
  • The FITS framework is internationally recognised and is used in over 1000 schools worldwide
  • FITS is flexible and can be adapted to meet the ICT support needs of any school

How do schools learn the FITS Framework?

FITS is an accredited training course endorsed by the Scottish Qualifications Authority (SQA). The framework teaches your ICT support team best practice methodologies. Training is delivered over two days culminating in an exam using SQA’s online examination system.

FITS Course Outline

The syllabus covers the following key areas of ICT technical support in schools:

  • Service Desk
  • Incident Management
  • Problem Management
  • Change Processes and Management
  • Configuration Management
  • Security Management

Candidates must achieve over 60% to pass. Results are instant so successful candidates can return to school secure in the knowledge they are now prepared to lead positive change in the management of their school’s ICT support.

Every school’s needs are different. To organise a FREE consultation please contact us.

FREE BROCHURE – For testimonials and a more complete overview of the framework request a FREE copy of the brochure Get The Most! From Your ICT Technical Support.

FITS Partners

tt/partners Ltd are the approved Asia Pacific Training Partner of the The FITS Foundation UK and The Technology Hub is trained to deliver the FITS course.  If you are interested in learning more please contact us.